An Uber Hit Me, What Should I Do?

Davidoff Law Personal Injury Lawyers helps you figure out what to do after an Uber accident in New York. Our firm works with people who’ve been injured in car accidents, whether you were a passenger, driver, or pedestrian.

We help clients file claims, deal with insurance coverage, and fight to get full compensation for property damage, lost wages, and medical costs. If you're unsure whether Uber or the driver must pay, our team can walk you through the process and explain what you may be eligible to win under New York laws.

Stay Calm and Prioritize Safety

After the crash, your first step is to stay calm and protect yourself and others. Don’t panic. Even if the crash seems minor, some injuries don’t show right away. Always treat the situation as serious.

Move to a Safe Location If Possible

If your car is still drivable and it's safe to do so, move to the side of the road. Get away from traffic. Make sure no other people involved are in danger. If you're in the middle of the road or near a blind curve, move as soon as you can to prevent another collision.

Check for Injuries (Yourself and Others)

Take a moment to check your body for any pain or bleeding. Then ask if others are okay, especially passengers or pedestrians nearby. Even if you feel fine, remember that some injuries may be hidden or show up later.

Call 911 Immediately

Call emergency services right away. Even for a small crash, having police and paramedics at the scene helps protect your health and your rights. You’ll need that accident record later for any car accident claim or insurance company review.

Call the Police and File an Official Report

Why a Police Report Is Critical for Uber Accident Claims

Without a police report, it’s harder to prove who was at fault. The report helps your firm deal with the insurance company, especially if Uber’s insurance policy is involved. It includes names, driver status, vehicle details, and what the officer saw or heard.

What to Tell the Officer (Stick to Facts Only)

Be honest and calm. Do not guess or say anything uncertain. Don’t say, “I’m fine,” or accept fault at the scene. Just share the basic facts of the accident, what you saw, what direction you were heading, and who else was involved.

Gather Important Evidence at the Scene

If you’re able, start collecting evidence before you leave. What you gather now can help your Queens auto accident lawyer or firm build a strong case later.

Take Photos of All Vehicles, Damage, and Injuries

Use your phone to take clear photos of the Uber vehicle, your car, the road, signs, and anything else that shows how the crash happened. Take pictures of your injuries too, even if they seem minor.

Get the Uber Driver’s Name, Insurance, and License Info

Ask for the Uber driver’s full name, phone number, and license plate. Write down the driver’s personal insurance policy details, and ask whether they were working when the accident happened.

Collect Contact Information From Any Witnesses

If anyone saw the accident, ask for their name and contact info. Witnesses can help prove what happened, especially when it’s unclear who’s liable or when insurance companies try to avoid paying for damages.

Note Whether the Uber App Was Active (Driver Status Matters)

Whether the Uber app was on affects which insurance coverage applies. If the driver was offline, only their personal insurance policy applies. If they were waiting for a ride, en route to pick someone up, or driving a passenger, Uber’s insurance may be active.

Seek Immediate Medical Attention

Even Minor Pain Could Indicate a Serious Injury

Neck pain, dizziness, or tightness in the chest can be signs of serious injuries. Go to urgent care or the ER to get checked out. This helps with early treatment and gives your firm medical proof of what the accident caused.

Delayed Symptoms and Why Prompt Diagnosis Helps Your Case

Some car accident injuries (like concussions, internal bleeding, or back pain) may not show up until hours or days later. Seeing a doctor right away helps link your injuries directly to the crash, which is key when filing a car or Uber vehicle claim.

Keep All Medical Records and Bills

Save every report, receipt, and bill. This includes ambulance rides, x-rays, medication, and follow-ups. These records are proof of your injuries and medical expenses, and they help your Queens car accident attorneys demand full compensation.

Report the Accident to Uber

Uber has its own process for reporting accidents. You’ll need to follow it to open a claim under their insurance coverage.

How to Report an Incident Through the Uber App

Open the Uber app, go to “Help,” then tap “Trip Issues and Refunds.” Choose the trip, and report the accident in the system. Uber may log the case and contact you for more information. Keep a record of your report.

What Uber’s Insurance Covers (and When)

Uber’s insurance company may cover your injuries if the driver was working at the time. This includes trips in progress or pickups. Their insurance policy could also cover some property damage, depending on driver status.

The Role of Uber’s $1M Liability Coverage

When the Uber driver is logged into the app and has a passenger or is picking one up, Uber’s $1 million insurance policy may cover the accident. It may pay for your medical bills, lost wages, and more. Your firm can help review your options.

Who Pays for Your Injuries and Car Damage?

Uber Driver’s Personal Insurance vs. Uber’s Commercial Policy

If the driver was not active on the app, their personal insurance company pays. If they were active or had a passenger, Uber’s commercial insurance coverage may apply instead.

How Driver Status (Offline, En Route, or On Trip) Impacts Coverage

Uber has different levels of insurance coverage based on the driver’s status. Offline drivers use their own insurance. If they’re online but not yet with a passenger, partial coverage may apply. Full coverage kicks in when a trip starts.

What Happens If You Were a Pedestrian or Another Driver

If you were walking, biking, or driving a car, and an Uber driver hit you, you may still be covered by Uber’s insurance, but only if they were logged into the app. Your firm can help check who is liable and what coverage applies.

Should You File a Claim or Sue the Uber Driver?

Not all accidents require a lawsuit. But if you were injured, your car was damaged, or the insurance company refuses to pay, you may need stronger action.

When an Insurance Claim Is Enough

If the accident was minor, you weren’t badly hurt, and the insurance company agrees to cover your losses, a claim may be enough. Your firm can help file, negotiate, and settle the claim.

When to Consider Filing a Personal Injury Lawsuit

If the insurance company denies your claim, delays payment, or offers less than your case is worth, your Queens car accident lawyer may recommend a lawsuit. This is often needed in serious crash cases with high medical expenses.

Can You Sue Uber Directly?

Yes, but limited scenarios. You usually can’t sue Uber directly unless there’s proof of negligence by the company itself. That includes hiring unfit drivers or failing to act on past safety complaints. Your firm can review if your case fits.

FAQs

Contact Our Experienced Queens Uber Lawyer for a Free Consultation

Whether you were a passenger, pedestrian, or driver, we’ll help you understand your rights, collect evidence, and fight to win your case. From medical bills and property damage to pain and lost wages, we’ll work hard so the party at fault is held accountable. Our Queens car accident attorneys are ready to help you take action today.

Call us now for a free consultation. There’s no fee unless we win. Let us help you move forward after the crash, with strong support and trusted legal guidance every step of the way.